Privacy Policy / 隐私政策
1. Data We Collect
– Identity & Contact: name, phone, email, shipping address.
– Transaction: order details, payment confirmation via Stripe.
– Logistics: customs clearance data required by PRC postal import.
2. Purpose of Processing
We use your personal data only to:
1. Process and deliver your order from Hong Kong to Mainland China.
2. Provide customer support and handle returns/refunds.
3. Comply with customs and tax requirements for postal imports.
4. Maintain records to evidence legitimate trademark use.
3. Legal Basis
Processing is based on:
– Your consent (when you submit your details at checkout).
– Our contractual obligation to fulfil your order.
– Legal compliance with customs, tax, and consumer laws.
4. Data Storage & Security
– Data is stored securely in Hong Kong.
– Stripe processes all payment card information directly; we do not store card details.
– We retain order records for the minimum period required by Hong Kong law (usually 7 years).
5. Disclosure to Third Parties
We share your data only with:
– Stripe (payment processing).
– Logistics and postal services (delivery and customs clearance).
– Authorities where legally required.
We do not sell, rent, or otherwise share personal data for marketing.
6. Your Rights
You may request:
– Access to the personal data we hold about you.
– Correction of inaccurate details.
– Deletion of data no longer required for legal or contractual purposes.
Requests can be made via email: [email protected]
7. Cross-Border Disclosure
Because your orders are shipped from Hong Kong to Mainland China, relevant customs data will cross jurisdictions. We ensure only the minimum information required for clearance is disclosed.
8. Cookies & Tracking
This site uses only basic functional cookies (e.g., to remember your language selection). We do not use analytics or advertising cookies.
9. Contact Us
Protea Hong Kong Ltd
Registered Address: Vistra Hong Kong, 19th Floor, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
Phone: +852 2848 0134
Email: [email protected]
1. 收集的数据
– 身份和联系方式：姓名、电话、电子邮件、收货地址。
– 交易信息：订单详情、付款确认（通过 Stripe 安全处理）。
– 物流信息：中国邮政清关所需资料。
2. 使用目的
仅将您的资料用于：
1. 从香港处理和寄送您的订单至中国大陆。
2. 提供客户支持及处理退货/退款。
3. 履行邮政进口的清关和税务要求。
4. 保留记录以证明合法的商标使用。
3. 处理依据
– 您的同意（提交订单信息时）。
– 我们履行订单的合同义务。
– 遵守法律法规（清关、税务及消费者保护）。
4. 数据存储与安全
– 数据存储于香港，并采取合理的安全措施。
– Stripe 直接处理支付卡信息，我们不存储银行卡资料。
– 订单记录会按照香港法律的最低要求保留（通常为 7 年）。
5. 向第三方披露
我们仅会向以下对象共享您的资料：
– Stripe（支付处理）。
– 物流与邮政服务（配送及清关）。
– 政府机关（依法要求时）。
我们不会出售、出租或为营销目的共享您的个人资料。
6. 您的权利
您有权：
– 查询我们持有的您的个人资料；
– 要求更正不准确的信息；
– 要求删除不再需要的数据。
请通过电子邮件 [email protected] 提出请求。
7. 跨境披露
因订单从香港寄往中国大陆，相关清关数据会跨境传输。我们确保仅披露清关所需的最少信息。
8. Cookies 与跟踪
本网站仅使用基本功能性 cookies（例如记住语言选择）。我们不使用分析或广告 cookies。
9. 联系方式
Protea Hong Kong Ltd
注册地址：Vistra Hong Kong, 19th Floor, Lee Garden One, 33 Hysan Avenue, Causeway Bay, Hong Kong
电话：++852 2848 0134
邮箱：[email protected]